24 Karat Digitizing FAQ’s

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FAQ’S

What Payment Methods you Accept ?

We have simple And easiest Payment Methods.
We Accept Master Card, Visa Card, Discover, American Express, And Also Paypal. All Payments Via 2co.com

Do you offer discounts at bulk orders?

Yes… We are offering discount for bulk orders, if you place more than four orders in a day, We will offer you next 5th order free under 20,000 thousand stitches, And even If place place twelve orders in a week we will offer you next two orders free under 20,000 stitches.

Should I e-mail my order??

Ordering through our site is very easy and allows us to directly assign it to one of our talented artists quickly. Here’s how to place an order after you are logged into your account. To place an order click “Place new Order” on the top. This will take you right to the order form where we’ll ask you questions about your project.

Do I need to submit professional artwork?

As with every part of the digitizing process, the better the artwork, the better the final product. All we really need is a relatively clear image with the color separations.

Can you work with a rough artwork or a garment to copy?

Yes, we accept rough artwork, also a garment is acceptable.

How do I upload my artwork?

This will be done in your order form.

How do I know if my artwork is ok?

Once you have submitted your artwork, your artwork will be thoroughly checked and processed by our audit staff. You will going to receive an email if the artwork is not OK.

What is your turnaround time? When will i get my file ready?

For flawless artwork meeting audit standards, our standard processing time is 12-24 hours. Opt for a swift 12-hour turnaround for an extra US$5.00 per design.

Which type of artwork format is acceptable?

Accepted file formats include .eps and .ai (preferred), .jpg, .tif, .gif, .bmp, .pcx, .png, .dxf, .emf, .wmf, .pdf, .cdr, .psd, .pdf, and more.

What Embroidery formats do you offer?

Accepted file formats encompass .eps and .ai (preferred), along with .jpg, .tif, .gif, .bmp, .pcx, .png, .dxf, .emf, .wmf, .pdf, .cdr, .psd, .pdf, and various others.

How do you ensure quality?

Our expert digitizers craft files to your precise specifications. With our in-house embroidery machine, rest assured your designs will exceed expectations in quality and precision.

How do I know my digitized file is ready?

Upon digitization completion, you’ll receive an email prompting you to review your design. After payment, your design will be instantly downloadable. If no email arrives, feel free to contact us for order status verification.

The file I downloaded is a zip, what should i do?

For orders with multiple files, you’ll receive a ZIP archive. Install WinZip for seamless extraction—double-click the icon, and it automatically unravels the files, simplifying the process on most computers.

Can i use the digitized file on any fabric?

Our digitization process is tailored to each fabric, accounting for underlay, push-and-pull compensation, and density. If your design spans various fabrics, we perform necessary edits. Some fabrics may not require adjustments, ensuring optimal results across diverse materials.

Do you keep backups of clients files?

Yes, backups are available with in your account panel.

How do I contact you? If I need help.

Reach out to us effortlessly via our contact form, email, live chat, or by opening a ticket request. We’re here to assist and promptly address your inquiries.

What if my file won’t upload?

If your file exceeds 10MB, the common issue is size. Convert it to JPEG and retry. Unsure how? Email us, and we’ll assist in resizing for successful submission.

How do I know you got my order?

After placing your order, expect a confirmation email. Your client portal will display “IN PROCESS” as your order status, providing real-time updates on your digitization progress.

Can I load more than one file?

Attach multiple files effortlessly by using the two additional “Choose file” options when uploading your artwork. Simplify the process for submitting more than one file with ease.

What if there is a problem with my file?

We strive for perfection. To request a revision, go to your portal and click “Place New Edit”. Provide concise revision notes, numbering specific points for clarity, akin to this instruction list.